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Online Return Policy

CLICK HERE FOR 2NDSWING IN-STORE RETURN POLICY




ONLINE RETURN POLICY

You may return merchandise to 2nd Swing within 30 days under our 30 Day Play Guarantee. (Excludes Apparel and Footwear)

  • 30 Day Play Guarantee
    Customers can try out purchased items and, if unsatisfied for any reason, may ship the items within 30 days of receiving them back to 2ndswing.com and receive 100 percent money back or 100 percent in-store credit.
  • Returns
    Returns are eligible to be refunded as 2nd Swing Credit or to the original form of payment. We do not provide cash refunds.
  • Additional fees not eligible for refund:
    – Shipping costs - Including Expedited 2 Day/Overnight
    – Customization
    – Promotions
    – Costs associated with Apparel and Footwear purchases.
  • Restocking fees of 20% are assessed when:
    – An item is returned in a lesser condition than sold. Ex. A 9.5 mint rated club to an 9.0 above average club condition (condition rating)
    – A customer has made a previous return of the same item type (Driver, Iron set, Putter, Shaft Only, etc…) in the same calendar year
  • Shipping
    Return shipping is the responsibility of the customer. If 2nd Swing makes an error to your order, we will provide a FedEx label for return shipping.


RETURN MERCHANDISE AUTHORIZATION (RMA)

To assist in efficient processing, we encourage setting up a Return Merchandise Authorization (RMA) for all returns. Please use this link and tell us about the item you are sending back  https://www.2ndswing.com/t-returns.aspx  If you have any questions, or would prefer to speak with a representative please contact customer service at (612) 216-4152 (ext. 3) during business hours, through our chat feature during business hours, by e-mail at  service@2ndswing.com.

NOTE: Once the information is completed on this page:  https://www.2ndswing.com/t-returns.aspx our team will send the necessary return and shipping information to complete the return process.

Return Address:

2ndswing.com Returns
6752 Shady Oak Road
Eden Prairie, MN 55344



FREQUENTLY ASKED QUESTIONS

What is the condition rating of my clubs?

View 2nd Swing’s Condition Guide

Is my item eligible for a warranty?

For more details please call our Support Team at 612-216-4152 EX 3

Do I owe for shipping if my order’s issue was 2nd Swing’s error?

No, 2nd Swing will send a label to cover return shipping

When does the 30 window begin/end?

The 30 day window begins on the date of delivery.

What if I am outside the 30 day window?

Returns after 30 days will be processed as a trade at trade value

What if I have not been able to play with the club?

Returns after 30 days will be processed as a trade at trade value

What if I had a promotion code on my order?

Savings from promotions are non-refundable

Is return shipping covered?

No, Customer is responsible for shipping costs, unless there was an error caused by 2nd Swing

Do I have to use FedEx?

No, however 2nd Swing can only provide FedEx labels for shipping

What if I received a promotional Gift Card with this purchase?

Promotional Gift Cards will be voided with return

What if my payment was split between store credit and Credit card or PayPal?

Funds go back to store credit and form of payment as how payment was made

Holiday/Offseason returns?

Contact 2nd Swing support team for additional information

What if my item is defective?

If your purchase has a material defect please call our Service department. A defective item does not include an in-tact item that is not performing as intended. (i.e. a Driver that’s not completely curing your slice!)

Wrong item purchased? Wrong size purchased?

If you purchased a product by mistake, so long that the item has not been used, please call our Service department for help resolving this matter.

I only played once with my mint (9.5) item, will there be a restocking fee?

Mint condition items sold at 2nd Swing have not been used on-course, normal use of a mint condition club will result in a lower condition. Condition Guide

What if my apparel item or shoes don’t fit correctly or are defective?

Questions on what items qualify for our warranty process can be answered by calling our team at 612-216-4152 x3. Apparel items that are tested or worn are not eligible for return.

Does 2nd Swing have a Demo Program?

Yes, all products have a 30 day play guarantee. Purchasing and returning multiple items may result in a restocking fee of 20% if you have already returned an item of that type in this calendar year.

What If I make customizations to used clubs?

Any customizations/alterations made to a 2ndSwing product, outside of a common grip replacement, may void ability for return. This includes change of length, loft/lies, shaft swaps, weights, paints, stampings and epoxy.

What if I received an item and wasn’t in the condition advertised?

Please call the Online Service team at 2ndSwing 612-216-4152 x3

Where do I send my returns?

Return Address: 2ndswing Returns 6752 Shady Oak Road Eden Prairie, MN 55344



2ND SWING IN-STORE RETURN POLICY

2ND SWING 30-DAY PLAY GUARANTEE:

2nd Swing now offers a unique 30-day trial period for all new and used club purchases. Customers can try out purchased items and, if unsatisfied for any reason, bring the items back to any 2nd Swing location within 30 days of purchase to receive in-store credit in the full amount paid for the items.

The 30-Day Play Guarantee applies to all new, custom, or used clubs purchased in stores or online. For used clubs, a customer will receive 100 percent in-store credit if the items are returned within 30 days of purchase, in similar condition as the time of purchase, and it is the customer’s first return of that club type for the year (different types include drivers, fairway woods, hybrids, irons, wedges, and putters). A 20 percent restocking fee is applied if the item’s condition has changed considerably or if the customer has already returned an item in that category during the year.

New and custom order clubs may also be exchanged under the 30-day guarantee, with the 30-day period beginning at the time the customer receives the club(s). If items are returned in new condition and it is the first time returning a new item for the year, Customers are eligible for 100 percent refund on their card or 100 percent in-store credit. Customers are eligible for 80 percent refunded to their card or 100 percent in-store credit if items are returned in used condition and it is the first time returning a new item in a club category for the year. After the first return of a new or new custom item, customers are thereafter eligible for 80% in-store credit for any ensuing new or new custom returns.

All items exchanged outside of the 30-day window will not be eligible for the 30-day play guarantee. The customer will receive the trade-in value listed for the items on the 2nd Swing Value Guide.

If customers purchase customization for a new or used club and then wish to return the club, they will only receive credit for the club, not the customization work that was added (such as a grip installation, lie angle adjustment, shaft length adjustment, etc.). All credits issued back are at the discretion of 2nd Swing.